Refund and Returns Policy

Refund and Returns Policy
Thank you for shopping at [Your Online Supplement Store Name]. We strive to ensure your complete satisfaction with every purchase. Please review our Refund and Returns Policy below to understand your options if you are not entirely satisfied with your order.

1. Eligibility for Returns and Refunds

We accept returns and provide refunds for products under the following conditions:

• The product is unopened, unused, and in its original packaging.
• The return request is made within 30 days from the date of delivery.
• The product is defective, damaged, or incorrect due to an error on our part.

Note: For health and safety reasons, we cannot accept returns or offer refunds for opened or used supplements unless the product is defective or damaged.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at support@supplebd.com or +880 1798-583122 within 30 days of receiving your order. Provide your order number, the reason for the return, and any supporting photos (if applicable).
2. Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to return the product.
3. Pack the item securely in its original packaging and include the RAN on the outside of the package.
4. Ship the product to the address provided by our team.

Note: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5-7 business days and credited to your original payment method.
• Shipping fees are non-refundable unless the return is due to an error on our part.

4. Exchanges

If you received a defective or incorrect item, we will gladly exchange it for the correct product. Please contact our customer support team to arrange an exchange.

5. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used supplements.
• Products purchased outside the 30-day return window.
• Products damaged due to misuse or improper storage.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We may request photos of the damage or defect to assist with your claim. Once verified, we will provide a replacement or refund at no additional cost to you.

7. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

• Email: support@supplebd.com
• Phone: +880 1798-583122
• Mailing Address: 438/2 Senpara Parbata, Mirpur – 10, Kafrul.

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Thank you for choosing SuppleBD. We appreciate your trust in us and are committed to providing you with high-quality products and excellent customer service.

Last Updated: 20/03/2025